Cancellations

Booking regulations

Guests are kindly requested to carefully read the following booking regulations. After a booking has been confirmed, it constitutes a valid contract, under the Italian law in force.

The contract is binding for those who make the booking.

  1. Booking

Guests can send a request for availability and wait for our reply. Alternatively, it is possible to book online following the instructions provided on the webpage.

Further to your request, you will receive a non-binding offer. The booking shall be considered confirmed only after our written notice and the payment of a deposit, to be settled within 10 days from our confirmation. If the payment is not made within the specified timeframe, the booking will be considered invalid.

Should guests have any preference for a specific flat (ground floor/first floor, corner flat, etcetera), we will try to meet your requirement, although we reserve the right to move them to another flat of the same or higher category (at the same price) depending on our booking calendar.

Guests are kindly requested to make certain that the details contained in the above-mentioned confirmation are correct and to inform us of any possible inaccuracy. Any amendment should reach us no later than 4 days after our confirmation. After such term, we refuse all responsibility for any mistakes.

In case of online booking, a form shall be filled out with the personal details of all the guests. Only the individuals listed in the form shall be admitted into the apartment complex. Any change must be communicated to the reception in good time. A valid identification document for every guest must be submitted upon arrival.

Guests need to contact reception in order to modify the booking. Our staff will do their best to meet your requirements; however we are not in a position to guarantee that your requests will always be accepted. Should the booking be changed to a period when the rate is higher than the original amount paid, guests will have to pay the difference.

  1. Payment

General terms and conditions:

A deposit shall be paid no later than 10 days after the confirmation of the booking. The balance must be paid the day before guests’ departure at the latest, unless otherwise agreed. If the deposit is not paid within the above-mentioned deadline, the booking will be considered invalid. In case of cancellation of a booking, the deposit will be forfeited. The accepted methods of payment are bank transfer and credit card (Visa and MasterCard)

Tourist Tax

Starting from 2012, a tourist tax is applicable in the Lake Garda area from April 1st to September 30th. The tax shall be paid in cash upon arrival. The amount is equal to € 0.50 per night for every guest aged 15 or more.

  1. Security deposit

A security deposit shall be paid in cash or authorized on your credit card upon arrival. The amount shall be partly or fully withheld to cover for any possible damage caused within the apartment complex. Should the amount of damages exceed the security deposit, guest shall pay the balance immediately. Should the kitchen not be clean upon departure, a €30 cleaning fee will be withheld. Once our staff verify that premises are undamaged, your security deposit will be fully refunded.

  1. Cancellations

Every cancellation shall be made in writing. The following fines shall apply:

  • Any deposit paid upon booking shall not be refunded;
  • For cancellations carried out up to 45 days before arrival, no additional penalty will apply;
  • For cancellations carried out between 45 and 30 days before arrival, 50% of the remaining amount shall be paid;
  • For cancellations carried out between 29 and 15 days before arrival, 70% of the remaining amount shall be paid;
  • For cancellations carried out between 14 and 7 days before arrival, 80% of the remaining amount shall be paid;
  • For cancellation carried out between 6 days and 1 day before arrival, 100% of the remaining amount shall be paid.

We suggest you a Travel Insurance.

  1. Force Majeure

The management shall not be held liable for disruptions to normal service caused by missed supplies, accidental breakdown of equipment or by other acts of God or nature.

The management shall not be held liable for damages caused by other guests, adverse weather, natural disasters, epidemics, disease and theft.

By accepting the booking conditions guests also accept the apartment complex rules and regulations.

Deposit

Upon arrival guests are requested to leave a € 1,000 deposit or, alternatively, the details of a credit card (Visa or MasterCard), as security. Such amounts will be paid back after our staff have carefully inspected the flat, before departure.

Balance

Any remaining amount to be paid shall be settled to the Residence Onda Blu the day before departure. Guests shall pay for the whole stay even in case of early departure.

Guests are reminded that, once booked, buoys shall be paid for even if they are not used and in case of early departure.