Cancellations

Booking regulations

Guests are kindly requested to carefully read the following booking regulations. After a booking has been confirmed, it constitutes a valid contract, under the Italian law in force.

The contract is binding for those who make the booking.

  1. Booking

Guests can send a request for availability and wait for our reply. Alternatively, it is possible to book online following the instructions provided on the webpage.

Further to your request, you will receive a non-binding offer. The booking shall be considered confirmed only after our written notice and the payment of a deposit, to be settled within 7 days from our confirmation. If the payment is not made within the specified timeframe, the booking will be considered invalid.

Should guests have any preference for a specific flat (ground floor/first floor, corner flat, etcetera), we will try to meet your requirement, although we reserve the right to move them to another flat of the same or higher category (at the same price) depending on our booking calendar.

In case of online booking, a form shall be filled out with the personal details of all the guests. Only the individuals listed in the form shall be admitted into the apartment complex. Any change must be communicated to the reception in good time. A valid identification document for every guest must be submitted upon arrival.

Guests need to contact reception in order to modify the booking. Our staff will do their best to meet your requirements; however we are not in a position to guarantee that your requests will always be accepted. Should the booking be changed to a period when the rate is higher than the original amount paid, guests will have to pay the difference.

  1. Payment

General terms and conditions:

A deposit shall be paid no later than 10 days after the confirmation of the booking. The balance must be paid the day before guests’ departure at the latest, unless otherwise agreed. If the deposit is not paid within the above-mentioned deadline, the booking will be considered invalid. In case of cancellation of a booking, the deposit will be forfeited. The accepted methods of payment are bank transfer and credit card (Visa and MasterCard)

  1. Security deposit

A security deposit shall be paid in cash or authorized on your credit card upon arrival. The amount shall be partly or fully withheld to cover for any possible damage caused within the apartment complex. Should the amount of damages exceed the security deposit, guest shall pay the balance. Should the kitchen not be clean upon departure, a €30 cleaning fee will be withheld. Once our staff verify that premises are undamaged, your security deposit will be fully refunded.

  1. Cancellations

Every cancellation shall be made in writing. The following fines shall apply:

Any deposit paid upon booking shall not be refunded.

For cancellations carried out up to 14 days before arrival, no additional penalty will apply.

For cancellation carried out between 14 days and 1 day before arrival and NO SHOW, 100% of the remaining amount shall be paid.

We suggest you a travel insurance.

  1. Force Majeure

The management shall not be held liable for disruptions to normal service caused by missed supplies, accidental breakdown of equipment or by other acts of God or nature.

The management shall not be held liable for damages caused by other guests, adverse weather, natural disasters, epidemics, disease and theft.

By accepting the booking conditions guests also accept the apartment complex rules and regulations.